Job Title
Pay Range: $20.00hr - $22.00hr
Requirement/Must Have
- Hands-on experience with mobile device deployment and configuration, including iOS platforms.
- Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
- Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
- Strong organizational skills for managing device scheduling, tracking, and handoffs.
- Ability to work collaboratively in a team environment while providing excellent customer service.
- Strong attention to detail and commitment to IT security practices.
- Strong verbal and written communication skills.
Responsibilities
- Configure and set up mobile devices in alignment with the organization's refresh program.
- Coordinate deployments of mobile devices to end users, including scheduling, logistics, and user handoff.
- Receive, process, and track old devices for secure e-cycling and disposal according to policy.
- Provide first-level support for break/fix issues, troubleshooting, and inquiries related to issued mobile devices.
- Collaborate with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to operations.
- Maintain accurate deployment, inventory, and support documentation.
- Ensure compliance with IT security standards and best practices during all deployment and support activities.
Nice to Have
- Prior experience with large-scale device deployment projects.
- Knowledge of government IT operations, policies, and security standards.
- Familiarity with device lifecycle management and e-cycling processes.
Skills
- iOS.
- Mobile Device Management.
- Microsoft Intune.
- AirWatch.
- Troubleshooting.
- Inventory Management.
- IT Security.
Qualification And Education
- 3+ years of experience with mobile device deployment and configuration.
- 3+ years of experience with MDM platforms.
- 3+ years of experience in end-user support and troubleshooting.