Mobile Crisis Responder
Location: Park Forest, IL Schedule: Full-Time (Evenings & Weekends Required) Pay Range: $16.82 – $20.19/hour (based on experience)
Make an Immediate Impact When It Matters Most
Aunt Martha's Health & Wellness is deeply committed to strengthening the well-being of our communities by providing equitable, compassionate, and responsive care. As a Mobile Crisis Responder, you will play a critical role in supporting youth and families during moments of acute mental health crisis—meeting people where they are and helping restore safety, stability, and hope.
This is a hands-on, fast-paced role for professionals who remain calm under pressure, lead with empathy, and are motivated by meaningful, real-time impact.
Position Summary
The Mobile Crisis Responder provides in-person crisis intervention services to youth under the age of 21 experiencing significant mental health emergencies that may pose a risk to themselves or others. Responders deliver immediate assessment, stabilization, safety planning, and connection to ongoing care to prevent escalation and unnecessary hospitalization.
What You'll Do
- Respond to crisis referrals within Designated Service Area (DSA) #25
- Accept and respond to CARES line referrals on a no-decline basis
- Arrive in person within 90 minutes of referral receipt
- Conduct screenings and assessments using the Illinois Medicaid Crisis Assessment Tool (IM-CAT)
- Provide immediate crisis stabilization, de-escalation, and short-term intervention
- Develop short-term crisis and safety plans with youth and families
- Coordinate reunification, family-generated placement, or psychiatric hospitalization when necessary
- Complete all crisis documentation accurately and in real time
- Collaborate with Care Coordinators and participate in short-term Child & Family Team (CFT) involvement for Pathways clients
- Provide follow-up, linkage, and referrals to appropriate community resources
- Maintain on-call availability during scheduled shifts
- Participate in supervision, team meetings, trainings, and community outreach efforts
- Comply with all Illinois mandated reporting laws and agency protocols
Trauma-Informed Care Commitment
All Mobile Crisis Responders practice trauma-informed care grounded in the 5 S's:
- Safety – Physical and emotional
- Self-Regulation – Managing emotions during crisis response
- Supportiveness – Respectful, compassionate engagement
- Strengths – Identifying and reinforcing client resilience
- Self-Care – Addressing secondary trauma and stress
What We're Looking For
Education & Experience
- Bachelor's degree in Social Work or a related human services field required
- Minimum 1 year of experience working with at-risk youth and/or crisis response
Additional Requirements
- Availability for evenings, weekends, and flexible scheduling
- Ability to transport clients using a personal vehicle
- Strong documentation, communication, and de-escalation skills
- Openness to feedback and continuous professional growth
Licensure & Documentation
- Valid Illinois driver's license with a clean driving record
- Proof of current automobile insurance
Compensation & Benefits
- Hourly pay: $16.82 – $20.19
- Medical, Dental, and Vision Insurance
- Life & Disability Insurance
- Paid Vacation, Sick Time, and Holidays
- Retirement Plan
- Employee Assistance Program (EAP)
- Employee discounts on mobile plans, dining, and other services
Equal Opportunity Employer
Aunt Martha's Health & Wellness is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual