Mobile Asset Analyst -mobile device inventory and tracking

POSITION - Mobile Asset Analyst -mobile device inventory and tracking
Onsite Location: 2, Broadway, NY, New York City
Duration: one year
Mobile Device Inventory & Tracking
• Maintain comprehensive inventory of all mobile devices (smartphones, tablets, laptops) in the MTA environment using ServiceNow and mobile device management (MDM) systems.
• Track device assignments, ownership, deployment status, and location; ensure accurate records and resolve discrepancies.
Device Provisioning & Deployment
• Coordinate provisioning of new mobile devices, including configuration, imaging, and enrollment in MDM systems prior to deployment to end users.
• Manage complete device lifecycle from procurement through retirement, including upgrades, warranty management, and device disposal.
• Schedule and execute device refreshes and replacements; ensure proper data wiping and secure disposal of decommissioned devices.
ServiceNow Administration & Reporting
• Maintain mobile asset data in ServiceNow; create and manage custom reports, dashboards, and queries for asset tracking and utilization analysis.
• Generate regular reports on mobile fleet composition, costs, compliance status, and recommendations for optimization.
Ticket Management & User Support
• Process and resolve mobile device-related service requests and incidents in ServiceNow, including device requests, configuration issues, and technical support.
• Ensure mobile devices comply with MTA security policies, data protection standards, and regulatory requirements.
• Monitor security alerts, manage lost or stolen device response procedures, and enforce remote wipe and device deactivation as needed.
QUALIFICATIONS
• High school diploma or equivalent (GED); or equivalent combination of education and experience.
• 2-3 years of experience in mobile device management, IT asset management, or related technical field.
• Knowledge of iOS and Android platforms and device lifecycle management best practices.
• Proficiency with ServiceNow or similar IT Service Management (ITSM) platforms, particularly asset management modules.
• Strong organizational and multitasking abilities; ability to manage multiple device deployments and requests simultaneously.
• Excellent written and verbal communication skills; ability to document procedures and provide clear technical guidance to end users.
• Understanding of IT security principles and data protection compliance requirements.
CORE COMPETENCIES
• Organization & Attention to Detail - Ability to manage large-scale device inventories and track assets with precision.
• Technical Proficiency - Strong technical skills with mobile platforms, MDM systems, and IT service management tools.
• Problem Solving - Ability to diagnose and resolve device configuration, connectivity, and security issues.
• Communication - Clear communication with technical IT staff, end users, and external vendors.
• Compliance Awareness - Understanding of security policies, regulatory requirements, and data protection standards.
• Customer Service - Willingness to assist end users and provide technical guidance in a professional and patient manner.
PHYSICAL REQUIREMENTS
• Ability to sit for extended periods while working at a computer.
• Ability to lift and carry mobile devices and equipment weighing up to 20 pounds.
• Ability to communicate effectively via phone, email, and video conferencing.
Thanks & Regards,