Missouri Licensed Customer Service Specialist

To support after-hours patient access, the part-time Missouri Licensed Customer Service Specialist will manage a high volume of inbound calls, navigate electronic health records, and facilitate patient healthcare needs while working remotely from home. Key responsibilities Navigate electronic health records to validate and document patient information while ensuring privacy and security compliance Manage incoming calls for appointment scheduling, medication refills, insurance inquiries, and other patient needs, ensuring effective resolution Schedule patient visits based on provider preferences and communicate pertinent clinical information to providers during after-hours Required qualifications High School Diploma or GED 2-5 years of relevant experience in customer service or healthcare Must reside within one hour of St. Louis, MO Availability for training on the first two days from 8:00 a.m. to 4:30 p.m Flexibility to work rotating holidays and specified evening hours