Providing MIP Accounting application support, the full-time remote MIP Support Analyst will assist clerks, auditors, and accounting staff by responding to inquiries, troubleshooting issues, and collaborating with team members to enhance customer satisfaction. Key responsibilities Respond to customer service inquiries through a product ticket system and various communication channels Collaborate with team members to identify and resolve errors and defects in the application Provide customer feedback to management and develop solutions to reduce recurring service requests Required qualifications High school diploma or equivalent; 2-year degree in Accounting or 2 years of relevant work experience preferred 1-2 years of customer service experience required Experience using MIP Accounting software Basic knowledge of Office 365 applications Ability to learn and understand accounting fundamentals and application errors