Owning a portfolio of mid-market accounts, the full-time Mid-Market Customer Success Manager will serve as a trusted advisor, managing complex customer relationships, executing retention strategies, and leading Executive Business Reviews in a remote environment. Key responsibilities Own a portfolio of mid-market accounts, aligning product capabilities to customer goals and workflows Anticipate churn risks and develop personalized success plans to enhance customer retention Lead Executive Business Reviews that connect product adoption to measurable business outcomes Required qualifications 5-8 years in customer-facing SaaS roles managing complex mid-market accounts Experience in multi-stakeholder relationship management and leading Executive Business Reviews Proven ability to identify and execute upsell and transaction revenue growth opportunities In-depth knowledge of product capabilities and integration troubleshooting Proficiency with Salesforce and Gainsight for managing customer touchpoints
Mid-Market Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.