Mid-Market Customer Success Manager (Fully Remote)

We're looking for a commercially minded Customer Success Manager to drive retention, expansion, and long-term customer value. This role suits someone who thrives in ambiguity and works independently. What You'll Be Doing: Own a Mid-Market book of business, driving renewals, expansion, and customer retention. Build trusted relationships with scientific, operational, and procurement stakeholders. Collaborate cross-functionally with Sales, Product, Marketing, and Support. What You Bring: 3–5+ years in Customer Success or Account Management in a SaaS environment. Demonstrated success owning renewals, contract negotiations, and revenue growth. Familiarity with CS metrics like retention, expansion, and forecasting. Why Work With Us: We are mission-driven with a shared vision of improving scientific communication. BioRender figures have appeared in over 54,000 publications and are used in 200+ countries. Backed by top investors like Y Combinator with a remote-first culture. BioRender accelerates scientific communication through a platform for creating scientific figures. The remote-first, mission-driven company has millions of users in over 200 countries and is backed by Y Combinator. #J-18808-Ljbffr