Mid-Market Customer Success Manager (Fully Remote)

• We're looking for a commercially minded Customer Success Manager to drive retention, expansion, and long-term customer value.
• This role suits someone who thrives in ambiguity and works independently.

What You'll Be Doing:

• Own a Mid-Market book of business, driving renewals, expansion, and customer retention.
• Build trusted relationships with scientific, operational, and procurement stakeholders.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support.

What You Bring:

• 3–5+ years in Customer Success or Account Management in a SaaS environment.
• Demonstrated success owning renewals, contract negotiations, and revenue growth.
• Familiarity with CS metrics like retention, expansion, and forecasting.

Why Work With Us:

• We are mission-driven with a shared vision of improving scientific communication.
• BioRender figures have appeared in over 54,000 publications and are used in 200+ countries.
• Backed by top investors like Y Combinator with a remote-first culture.

BioRender accelerates scientific communication through a platform for creating scientific figures. The remote-first, mission-driven company has millions of users in over 200 countries and is backed by Y Combinator.