Network Support SpecialistHours are 11 PM - 7 AMSupporting multi-agent command center escalation for Fortinet LAN refresh.LAN/WAN troubleshooting. VLANs, TCP/IP, SD-WAN. ZTPFortiAnalyzer or log file review experienceFortiManager or centralized management system experienceAPI scriptingTroubleshooting experience requiredAbility to assist Command Center agents via chat and emailAbility to work in team and individual settingsProvides low to medium complexity network support activities including off-shift supportCompletes network engineering and administration maintenance tasks and analyzes process for improvementPerforms low to medium complexity network changes and implementationsParticipates in the network technology design processAnalyzes potential changes and enhancements to network software and hardware to determine impact on existing productionWorks as a member of a project team on business projectsPerforms other duties as assignedRequires in-depth knowledge of network hardware and software technologies and best practicesKnowledge of a network technology discipline (e.g.
IP routing and switching, routing protocols, WAN, firewall, packet analysis, IP telephony, infrastructure, capacity planning, IT tools and other relevant technologies.