Manage a portfolio of customers post-onboarding, focusing on retention and growth. Serve as the main point of contact for Mexican clients and partners. Use data and AI tools to drive strategic decisions. What You'll Do: Conduct strategic meetings, product demos, and training in Spanish. Monitor health scores, churn, NRR, and MRR to identify risks and opportunities. Lead renewals, retention, and expansion initiatives. What We're Looking For: Fluent Spanish and experience in Customer Success at SaaS companies. Strong analytical, negotiation, and consultative communication skills. Familiarity with CRM, automation, and AI tools. Partner Company Partner is a SaaS company providing omnichannel customer engagement software. They are a growing team with a data-driven culture, using AI tools and collaboration to deliver customer success. #J-18808-Ljbffr
Mid-level Customer Success Analyst (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.