Mid-level Customer Success Analyst (Fully Remote)

• Manage a portfolio of customers post-onboarding, focusing on retention and growth.
• Serve as the main point of contact for Mexican clients and partners.
• Use data and AI tools to drive strategic decisions.

What You'll Do:

• Conduct strategic meetings, product demos, and training in Spanish.
• Monitor health scores, churn, NRR, and MRR to identify risks and opportunities.
• Lead renewals, retention, and expansion initiatives.

What We're Looking For:

• Fluent Spanish and experience in Customer Success at SaaS companies.
• Strong analytical, negotiation, and consultative communication skills.
• Familiarity with CRM, automation, and AI tools.

Partner Company

Partner is a SaaS company providing omnichannel customer engagement software. They are a growing team with a data-driven culture, using AI tools and collaboration to deliver customer success.