Mid-Level Clinical Support Specialist

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Job Summary:

STERIS Instrument Management Services is a leading provider of healthcare and life science products and services. The Clinical Support Specialist role involves providing onsite services to IMS customers, analyzing repair trends, managing inventory, and engaging with customers to ensure surgical assets are procedure-ready.

Responsibilities:

• Review and perform basic analysis on repair trending data to identify Customer specific areas of improvement.

• Provide analysis of repair trending and solution delivery to assigned facilities, to support cost savings/cost avoidance and compliance plans are in place for effective Customer operations.

• Lead Proactive Maintenance Inspections (PMI) for service portfolio assets: i.e. Flexible Endoscopes, Rigid Endoscopes, Surgical Devices, etc.

• Provide Direct Care & Handling in-services for Operating Room and Sterile Processing Department (SPD) staff as needed.

• Receive and send out instruments or devices requiring repair and maintenance per contract requirements.

• Track send/receive repair process to ensure efficient processes (status, readiness) and follow-up.

• Ensure instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.

• Establish positive business relationships and communications with Customers (Surgical Coordinators, SPD, GI or Specialty Department Managers) as a representative of the STERIS brand.

• Review activities completed and recommendations with Customers both ad-hoc or as part of formal business reviews.

• Identify and collaborate with Customers to review, report and reset activities, such as appropriate care and handling processes, and drive proactive planning as applicable.

• Communicate regularly with the STERIS IMS Account Manager, Operations, and other internal support teams to ensure Customer needs are met daily and any issues are resolved promptly.

• Maintain compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).

• Comply with STERIS IMS policies and procedures while also adhering to those of the facility.

Qualifications:

Required:

• High School diploma

• 4 years of relevant experience

• 1 year of experience in a hospital environment (operating room, sterile processing department, device repair/maintenance)

• Related certification or degree completion may be considered toward required years of experience based on business needs

• Ability to travel up to 30%

• Must be able to be compliant with hospital/customer credentialing requirements

Preferred:

• Basic understanding of medical instrumentation and device repair and maintenance

• Other relevant experience may include Customer account management or process management

Company:

Medical Device Repair and Manufacturing Founded in , the company is headquartered in , with a team of 51-200 employees. The company is currently Growth Stage.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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