Responsibilities
- Core Platform skills (Must have)
- Power Platform expertise
- Power Automate (Flows) → Automation & Backend actions
- Power Apps / Dataverse → data storage and app integration
- Power Fx basics → logic expressions used in agents
- Copilot studio fundamentals
- Topic, triggers, and conversation nodes
- Agent flows vs skills (when to use each)
- Adaptive cards for UI interactions
- Generative AI & LLM skills (Critical Differentiator)
- Understanding of LLM–driven agents
- Prompt Design and grounding
- Context management (multi-turn conversations)
- Retrieval-based answers using enterprise data
- Prompt Engineering
- Writing clear instructions for agents
- Controlling tone, style, and output consistency
- Integration & API skills (Enterprise scale enabler)
- APIs and connection integration
- REST APIs
- Custom connectors
- Integration with internal platforms (e.g. MuleSoft, Starburst in your ecosystem)
- MS Graphs
- Azure OpenAI / AI services
- MS 365 Integrations
- Pro-Code extension skills
- Programming languages
- .NET / JavaScript / Python for building custom skills
- Agent “skills” development
- Build reusable backend capabilities (multi-step logic)
- Handle complex workflows (e.g. Booking, provisioning)
- YAML/DevOps-style agent authoring
- Define agents via configuration (lac-style)
- Use tools for validation and automation
- Conversational and UX design skills
- Conversation Design
- Writing natural, user-friendly dialogue
- Handling ambiguity & fallback scenarios
- User journey thinking
- Intent → task completion → escalation
- Designing frictionless experiences
- Data & Governance skills (Critical in Banking context)
- Data grounding & governance
- Connecting agents to enterprise knowledge sources
- Ensuring correct data retrieval and accuracy
- Security and Compliance awareness
- Entra ID (authentication)
- Role-based access, data policies
- Automation and orchestration thinking
- Workflow orchestration
- Multi-step business processes
- Event-driven automation
- Multi-Agent patterns (advanced)
Qualifications
- Bachelor’s or Master’s degree in Computer Science or related field
- Experience: Minimum 10 years
- Primary Skill: Experience in creating Microsoft Copilot Agents. Knowledge of ML and Deep Learning is a plus
- Hands-on coding experience in creating Microsoft Copilot Agents
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