Providing white-glove Tier 3 support for FAA executives and their support teams, the fully remote Microsoft 365 Tier 3 Support Engineer will troubleshoot and resolve advanced issues with Microsoft Exchange Online, Microsoft Teams, and Microsoft 365 applications, while maintaining collaboration platforms for over 60,000 users. Key responsibilities Deliver Tier 3 support for executive collaboration tools, resolving complex issues and coordinating escalations with internal teams and vendors Create and maintain support documentation, including SOPs and Knowledge Base Articles, while identifying opportunities for workflow improvements through automation Develop and enhance scripts for operational processes and provide ongoing support for both executive and non-executive users Required qualifications Bachelor's degree in Business Management, Computer Science, or IT Management 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline Proven experience providing Tier 3 support to executive leadership in a large enterprise environment Advanced troubleshooting experience with Microsoft 365, including Exchange Online and Microsoft Teams Experience developing and maintaining PowerShell scripts and using Microsoft troubleshooting tools
Microsoft 365 Tier 3 Support Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.