Microsoft 365 Engineer (MSP / Intune)

Microsoft 365 Engineer (MSP / Intune)

Location: Chicago, IL

Work Model: Hybrid, 1 day/week onsite downtown

Salary: Up to $130,000

MSP Experience: Required

Intune Experience: Required

Tier 3 Microsoft 365 and Intune Support

We are a growing 100-person Managed Services Provider hiring a Microsoft 365 Engineer to join our Modern Workplace team supporting mid-market clients.

This is a Tier 3 troubleshooting and escalation role focused on maintaining existing Microsoft cloud environments. Approximately 50% to 60% of the workload is Intune related.

This is not a project-heavy position. A separate team handles major implementations and migrations, making this a strong fit for an experienced MSP engineer who enjoys advanced troubleshooting, client support, and ongoing environment optimization.

What You Will Work On

• Own advanced Microsoft 365 and Intune escalations across multiple client environments

• Administer Intune including application deployment, patching, compliance policies, configuration profiles, Autopilot, and endpoint lifecycle management

• Troubleshoot Entra ID, Conditional Access, MFA, Exchange Online, SharePoint Online, Teams, and hybrid identity

• Troubleshoot complex endpoint, authentication, and Microsoft cloud issues independently

• Support existing Azure Virtual Desktop environments

• Use PowerShell and Microsoft Graph to automate administrative tasks

• Participate in client technical discussions, major incident response, and root cause analysis

• Maintain strong ticket documentation, client communication, and SLA ownership

What We Are Looking For

• 5+ years of Microsoft 365 administration and support experience

• MSP experience supporting multiple client environments is required

• Advanced Intune troubleshooting and administration experience is required

• Strong experience with Entra ID, Autopilot, Exchange Online, SharePoint, and Microsoft 365

• Strong Tier 2 / Tier 3 troubleshooting and escalation experience

• PowerShell administration and automation experience

• Strong client communication, documentation, and ownership

• Experience with AVD, Purview, Microsoft Lighthouse, ConnectWise, Auvik, IT Glue, or Microsoft certifications is a plus

Benefits and Growth

• Base salary up to $130,000

• Medical, Dental, and Vision Insurance

• 401(k) with company match

• Certification exams and study materials paid for

• Bonuses for successfully completing certifications

• Quarterly engineering bonus up to 2% of salary based on billable performance

• Pre-tax commuter and parking benefits

• Hybrid schedule with only 1 day/week onsite

• Continued growth across Microsoft 365, Intune, identity, endpoint security, and automation