Owning a portfolio of mid-market merchants, the full-time remote Merchant Success Manager will drive retention, product adoption, and expansion through consultative relationships and strategic account management. Key responsibilities Manage revenue retention and expansion goals, utilizing merchant goals and health signals to prioritize engagement Build impactful relationships by hosting quarterly business reviews and increasing product feature adoption Operate efficiently by leveraging AI and automation, while collaborating cross-functionally to address merchant needs Required qualifications 3+ years of customer success or account management experience with mid-market or enterprise B2B SaaS products Proven track record of managing account renewals and achieving revenue goals Experience in engaging with merchants through effective communication and data-driven insights Ability to utilize AI or automation tools to enhance efficiency in customer support Strong collaboration skills to work effectively across teams and drive merchant success
Merchant Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.