Focused on understanding and delivering value to merchants, the full-time remote Merchant Success Manager will manage client relationships, facilitate growth through strategic action plans, and promote the adoption of key features while ensuring a positive business impact. Key responsibilities Consult with merchants to understand their unique needs and success criteria Develop and implement action plans to facilitate merchant growth and success Monitor merchant health and proactively address issues to ensure retention and satisfaction Required qualifications Minimum 3 years of experience in sales and merchant services within the technology industry Proven ability to achieve sales quotas and drive merchant solutions Experience collaborating across departments to deliver comprehensive solutions Strong skills in PowerPoint and Excel Demonstrated ability to communicate effectively through various mediums