Merchant Care Associate II (Fully Remote)

• You will be the first point of contact for merchants, managing Salesforce cases and communicating through email, chat, and phone.
• You will respond to inquiries promptly, escalate complex issues, and ensure every case has a clear path to resolution.
• You will support the Supply Chain Operations team and complete ad hoc projects as assigned.

About You:

• You bring 3 to 5 years of merchant or customer support experience with strong written and verbal communication skills.
• You are detail-oriented, proactive, and comfortable working 24/7 rotational shifts, including weekends and holidays.
• You have prior night-shift experience in a KPI-driven support role and a drive to help small businesses succeed online.
• Enjoy medical, term, and accidental insurance, plus quarterly wellness days.
• Benefit from all-purpose leave, earned leave, and generous maternity and paternity leave.
• Work from home allowance and access to AI-assisted productivity tools from day one.

ShipBob

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.