Memorial Designer

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

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  Prepares death certificates, prayer cards and related documents

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  Completes required permits and or certificates

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  Prepares and processes Veteran’s Paperwork

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  Prepares marker monument placement paperwork

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  Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

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  Prepares and distributes daily schedules, reports, and documents

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  Receives and processes payments and contracts

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  Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

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  Orders office supplies

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  Oversees the processing of installation orders to grounds and maintenance departments

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  Processes accounts payable transactions

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  Assists with the preparation of obituaries

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  Assists Location Management, Sales, Family Service Counselors and payroll as needed

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  Acts as backup to Receptionist

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  Greets family members and friends

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  Communicates client family’s needs promptly and accurately to the appropriate staff member

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  Conveys a sense of concern and empathy with client family members at all times

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  Responds to customer inquiries via telephone, internet and in person

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  Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

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MINIMUM REQUIREMENTS

Education

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• High School or equivalent
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Experience

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  1 - 2 years of experience in an office clerical or customer service capacity required

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  Experience working in a customer-focused and fast-paced professional environment required

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Knowledge, Skills & Abilities

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  Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

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  MS Office Suite experience preferred

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  Basic mathematics skills required

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  Good verbal and written communication skills

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  Strong organizational skills and detail oriented

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  High level of compassion and integrity

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  Ability to maintain confidentiality

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Postal Code: 78660

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Pflugerville

Job Profile ID: F00302

Time Type: Full time

Location Name: Cook-Walden Capitol Parks Funeral Home Cemetery and Crematory