Under the supervision of the Membership Experience Executive, and in harmony with the mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Director is accountable for driving membership acquisition, engagement, and retention at assigned center(s). The incumbent will provide direction and enthusiasm in the development, retention and promotion of membership in the community and within the Y. With an emphasis on ensuring the highest quality service to members and guests, the Membership Experience Director will work closely with other center leaders in efforts to welcome, connect, support, and engage all members, guests, and staff.
- Bachelor's Degree in a related field preferred.
- Must have minimum two (2) years' supervisory experience.
- Must have ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
- Must have working knowledge of computers and experience with a variety of software applications.
- Must possess good written and verbal communication skills.
- Certification in CPR/First Aid/AED/O2 required within 60 days of hire.
- Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
- Satisfactory completion of a criminal background check and Child Protective Services check.