Membership Enrollment Specialist

Processing enrollment additions, updates, changes, reinstatements, and terminations, the full-time remote Membership Enrollment Specialist will manage renewals and premium billing while interacting with external customers and internal teams to resolve inquiries and issues. Key responsibilities Investigate and respond to incoming communications from employer groups, vendors, and internal staff in a timely and professional manner Process enrollment changes and maintain accurate membership records while generating necessary documentation Provide excellent customer service and support during Open Enrollment activities and ensure compliance with divisional standards Required qualifications High School diploma or equivalent Minimum of two years of college coursework in general business, health plan administration, or medical-related fields, or one year of relevant office experience Strong time management and organizational skills Proficiency in Microsoft Office and computer literacy Demonstrated ability to maintain confidentiality and integrity of information