This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Serves as a member of the Davis Family YMCA Leadership Team. Responsible for providing strategic leadership and daily management of the membership department, driving membership growth, retention, engagement, and community outreach. Leads the YMCA's efforts to attract new members, deepen relationships with existing members, expand partnerships with employers and community organizations, and create an exceptional member experience that transforms lives through friendship, achievement, and belonging.
Education
- Bachelor's degree in business management, hospitality, recreation, or a related discipline preferred.
Experience
- Minimum of three (3) years of progressively responsible supervisory or leadership experience in the applicable field, nonprofit operations, recreation, education, hospitality, business, or a related industry.
- Demonstrated success leading teams, achieving organizational goals, managing projects, and developing employees.
- Experience supervising employees, managing department operations, budgets, financial performance, and achieving measurable organizational goals preferred.
Knowledge, Skills & Abilities
The successful candidate demonstrates the ability to:
- Lead and develop high-performing teams through coaching, accountability, recognition, and professional development.
- Build positive relationships with members, participants, volunteers, staff, and community partners.
- Communicate effectively in written, verbal, and interpersonal settings.
- Understand departmental financial reports, budgets, performance metrics, and operational trends.
- Proficient in Microsoft Office, customer relationship management systems, department software, and emerging technologies, including Artificial Intelligence (AI), to improve communication, efficiency, and decision-making.
- Relate effectively to individuals from diverse backgrounds and create an environment where everyone feels welcomed, respected, and valued.
- Demonstrated ability to organize multiple priorities, manage projects, and meet deadlines in a fast-paced environment. Demonstrates a commitment to continuous professional development and actively participates in YMCA leadership development opportunities.
- Analyze information, interpret data, prepare reports, and utilize financial and operational metrics to support sound decision-making and continuous improvement.
Employment Requirements
- Successfully complete all YMCA-required background screenings and maintain eligibility for employment.
- Ability to work evenings, weekends, and special events as required.