Membership Coordinator
Location: Fairfax, VA (Hybrid)
Position Summary
Seeking a detail-oriented and customer-focused Membership Coordinator to support membership growth, engagement, and retention. This role serves as a primary point of contact for members and prospective members while managing membership operations, communications, database administration, and member support.
Key Responsibilities
- Process new memberships, renewals, upgrades, and member inquiries.
- Support membership recruitment and retention campaigns.
- Assist with member onboarding and engagement initiatives.
- Maintain accurate records within the Association Management System (AMS).
- Generate membership reports and track key membership metrics.
- Provide exceptional customer service and resolve membership-related issues.
- Support chapter leaders, volunteers, and membership committees.
- Assist with membership activities at conferences, webinars, and other events.
- Coordinate member communications, including email campaigns and membership announcements.
Qualifications
- Bachelor's degree or equivalent experience.
- 2+ years of experience in membership services, customer service, nonprofit administration, or association management.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Proficiency with Microsoft Office Suite and database systems.
Preferred
- Experience working for a professional association, nonprofit, or membership-based organization.
- Event planning or member engagement experience.
Travel: Up to 10% for conferences, chapter events, and membership programs.
Membership Coordinator in Fairfax at Catapult Solutions Group
- Other openings
- 3
- Hiring in
- 3 locations
Catapult Solutions Group currently has 3 other roles open on LocalWork across 3 locations. If this particular role is not the right fit, their other openings may be.
This position is listed as full time and hybrid. It was posted last week.