Membership Coordinator

Membership Coordinator

Location: Fairfax, VA (Hybrid)

Position Summary

Seeking a detail-oriented and customer-focused Membership Coordinator to support membership growth, engagement, and retention. This role serves as a primary point of contact for members and prospective members while managing membership operations, communications, database administration, and member support.

Key Responsibilities

• Process new memberships, renewals, upgrades, and member inquiries.
• Support membership recruitment and retention campaigns.
• Assist with member onboarding and engagement initiatives.
• Maintain accurate records within the Association Management System (AMS).
• Generate membership reports and track key membership metrics.
• Provide exceptional customer service and resolve membership-related issues.
• Support chapter leaders, volunteers, and membership committees.
• Assist with membership activities at conferences, webinars, and other events.
• Coordinate member communications, including email campaigns and membership announcements.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of experience in membership services, customer service, nonprofit administration, or association management.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite and database systems.

Preferred

• Experience working for a professional association, nonprofit, or membership-based organization.
• Event planning or member engagement experience.

Travel: Up to 10% for conferences, chapter events, and membership programs.