Membership Account ConciergeVilla Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home.
At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here!Position Type: Full Time Job Shift: Nights/WeekendsPosition SummaryThe Concierge will be interacting with VillaSport members and home office. Their primary responsibility is to process all change requests from VillaSport members in a timely manner.
They will need to be able to communicate effectively, organized, self-motivated, resourceful, and able to successfully handle multiple concurrent duties and assignments with minimal direct supervision. They will need to be available to work during peak club hours which could include weekends. This position regularly handles highly confidential information, credit card and bank account information.Compensation And Benefits IncludeHourly rate of pay based on relevant experience to the role. Full-time hours.Remote work environment; must be located in Houston, TX area.Benefits Package.PTO.401K with dollar for dollar match up to 4%.Complimentary club membership.Discounts on club products and services.Essential Duties And ResponsibilitiesManage concierge que emailsProcess all online member add on requestsProcess all online member removal requestsProcess all online upgrade/downgrade requestProcess account reactivationsProcess refunds with provided guidelinesAssist members with program registrationWork closely with Member Account Representative in resolving issues for monthly billingAnswer phone calls from members and assist with member needsAudit daily club contractsOther duties as assigned by Supervisor.QualificationsHospitality industry experience is preferredHighly organized and a self-starter.
Excellent team player. Focused yet flexible. Excellent judgment.Comfortable handling sensitive information and confidential information.Strong computer skills.