Member Support Specialist (Fully Remote)

• Respond to member inquiries via email, live chat, and phone.
• Manage high-volume support queue and meet response time goals.
• Coordinate with internal teams for specialized issue resolution.

Requirements:

• 1-3 years customer-facing support experience.
• Strong communication and problem-solving skills.
• Familiarity with AI-assisted workflows and healthcare privacy.
• Hourly compensation of $22-$26 USD with equity opportunity.
• Medical, dental, vision, and mental health resources.
• Flexible time off, paid holidays, and parental leave.

Partner Company

This company provides digital healthcare services for ongoing care. It fosters a remote-first culture that values thoughtful communication, sound judgment, and mission-driven work.