To elevate the team experience and enhance member service delivery, the full-time remote Member Services Supervisor will manage a team of Associates, focusing on coaching, operational integrity, and continuous improvement initiatives. Key Responsibilities Utilize KPI data and observations to create customized coaching plans, providing actionable feedback to improve Member Experience and productivity Ensure operational integrity by maintaining accurate timecards and performance management documentation for the team Lead virtual team meetings to translate brand standards into daily actions, ensuring exceptional service in every interaction Required Qualifications High School Diploma or equivalent 3-5 years of experience in a Member Contact Center environment, with at least 2 years in a supervisory role Proficiency in relevant computer applications and ability to navigate multiple systems simultaneously
Member Services Supervisor in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.