Member Services Representative - CloserThe Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and members and their guest(s). This position requires a responsible and results driven leader focused on quality assurance and proficiency at closing daily club operations including, but not limited to: Daily Point-of-Sale (POS) reconciliation, cleanliness, retail, stock, and club security.BenefitsEmployee discounts, flexible schedule, free uniforms, opportunity for advancement, wellness resources, training & development.Essential Duties and ResponsibilitiesProvide exceptional customer service excellenceGreet members, prospective members, and guestsOperate phones in a friendly manner and assist callers with a variety of questionsRespond to member questions and concerns and resolve in a timely and professional mannerGreet and validate members, guests, and prospects (ensure check ins and account in good standing)Member account management including but not limited to: enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfersConduct club tours for prospective membersMaintaining a clean and safe club environment through cleanliness, sanitation, and keen awarenessEnsure effective operation and security of the club membership, policy, and propertyQualifications/Requirements18 years of age or older with High School diploma/GED equivalentHonesty and integrityPunctual and reliableUpbeat, can do attitudeExceptional customer service skills able to interact in a positive and professional way with members and co-workersStrong listener: ability to empathize, problem solve, and uphold club policyDemonstrate diplomacy in all interactions while using appropriate behavior and languageBeing coachableTeam player (effortlessly positive and professional with members and colleagues)PreferencesCustomer service and/or point-of-sale (POS) experienceCompetitive, results driven individual with experience in fitness and/or sportsPassionate about fitness and healthBusiness administration and/or financial accounting acumen and/or interestPhysical DemandsContinual standing and walkingContinual talking in person or on the phoneMust be able to lift up to 50 lbs.May occasionally encounter toxic chemicalsCompensation: $14.00 per hourJoin The ClubEnhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters.
As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone.
To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it.
Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.To find your perfect fit, search for a club opportunity near you.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.