Leading a team of Contact Center Services & Solutions Account Executives, the full-time remote Member Services Manager will manage client relationships, oversee operational activities, and drive consultative member service to enhance loyalty and revenue growth. Key responsibilities Manage the Contact Center Services & Solutions relationship and operational management staff, ensuring high-quality service delivery Develop and maintain strong account relationships to achieve high client satisfaction ratings and oversee escalated issue resolution Design and implement Client Relationship Management strategies, supporting the direct team in achieving business objectives Required qualifications Bachelor's Degree in a related field or equivalent combination of education and experience required Master's degree preferred 8 years of professional experience leading multi-site client services centers required 8 years of banking or credit union industry experience required 8 years of call center industry experience required
Member Services Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.