Serving as the first point of contact for members seeking legal assistance, the full-time remote Member Services Intake Specialist will gather accurate information, assess legal service needs, and facilitate timely referrals to provider law firms while ensuring a compassionate and professional member experience. Key Responsibilities Conduct comprehensive legal intake interviews to gather and verify information regarding members' legal matters and determine appropriate service categories Coordinate communications between members and provider law firms, manage case documentation, and provide timely updates throughout the legal process Ensure compliance with legal and regulatory standards while maintaining confidentiality and quality in all member interactions Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred Minimum of two years of experience in customer service, intake coordination, or case management, preferably in a regulated industry Experience working with attorneys or law firms is preferred Knowledge of customer service best practices and legal intake processes Proficiency in CRM systems and Microsoft Office applications
Member Services Intake Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.