As a full-time Member Services Guide, the candidate will engage with members remotely, providing empathetic support for healthcare navigation, addressing benefit inquiries, and conducting proactive outreach to connect members with clinical programs. Key responsibilities Engage with members across various channels, providing support and guidance on benefits and healthcare navigation Utilize internal systems and AI tools to deliver accurate solutions while adhering to compliance regulations Flexibly adapt to inbound and outbound tasks based on evolving business needs and seasonal priorities Required qualifications 1+ years of experience in a high-volume customer-facing role or fast-paced healthcare environment Genuine passion for improving the healthcare experience and serving others Ability to work a flexible schedule based on business needs Exceptional interpersonal skills and high emotional intelligence Comfort with AI-powered tools and digital platforms to enhance member service