Guiding member institutions through implementation and renewal processes, the full-time remote Member Services Account Manager will focus on building relationships, monitoring account health, and providing technical support to enhance member satisfaction and retention. Key responsibilities Manage relationships with member institutions to understand their needs and position relevant products and services Monitor account health and develop management plans to drive the adoption of new programs and products Provide technical support and guidance throughout the member lifecycle from implementation to renewal Required qualifications Bachelor's degree or higher from an accredited institution, or equivalent experience 2-4 years of experience in customer/member service, particularly in admissions or enrollment management Willingness to travel for biannual retreats Experience with Salesforce and Acuity Scheduling is preferred Knowledge of Common App software and organizational structure is a plus