Apply today to become a Member Services Representative in Urbandale, Iowa! Looking for a dynamic role where your customer service skills make a real difference? We're seeking an energetic and detail-oriented Member Services Representative to provide exceptional support to our client's members. Based on-site in Urbandale, Iowa, this is a fantastic opportunity to grow within a friendly, fast-paced environment. If you thrive in a customer-focused setting, look forward to great training and onboarding, and want to be a key player in helping members navigate their plans, this role is perfect for you!
Work Model:
- On-Site to start, Hybrid available after onboarding
What You Will Do:
- Handle inbound calls and accurately document all member interactions
- Respond to standard and complex customer inquiries via phone or email regarding products, services, and coverage options
- Research and follow up on customer issues promptly and professionally
- Assist with payments, rate and plan information, and coverage changes
- Route members to the appropriate carriers for claims or additional information
- Gather missing details and escalate issues when necessary to ensure member satisfaction
What You Will Need To Be Successful:
- At least 1 year of call center experience
- High school diploma or equivalent
- Excellent verbal communication skills with the ability to quickly build rapport
- Strong computer proficiency with comfort managing multiple screens and applications simultaneously
- Bachelor's degree (preferred)
Member Service Representative in Urbandale at Palmer Group
This position is listed as full time and hybrid. It was posted 2 days ago.