Member Service Representative

Remote Member Services Representative | Entry Level

• Company: AO – American Income Division of Globe Life
• Work Arrangement: 100% Remote | U.S. Residents Only
• Schedule: Flexible | Work From Home
• Experience: Entry Level | No Insurance Experience Required
• Compensation: Commission-Based | Weekly Pay | Performance Bonuses
• Training: Full Training, Licensing Guidance & One-on-One Mentorship Provided

Start Your Remote Career Helping Working Families

Looking for a work-from-home career where you can build valuable professional skills, help people, and create opportunities for long-term growth—even if you have no previous insurance experience?

AO is seeking motivated, dependable, and people-focused professionals to join our growing virtual team as Member Onboarding Representatives .

In this role, you’ll connect with individuals and families through scheduled virtual appointments, help them understand available supplemental benefits, answer questions, assist with applications and enrollment, and provide professional support throughout the client relationship.

This opportunity combines customer service, member engagement, benefits education, relationship building, and consultative insurance sales in a fully remote environment.

No prior insurance experience is required.

We provide the training, mentorship, systems, and licensing guidance needed to get started—you bring the motivation, professionalism, and willingness to learn.

• 100% Remote / Work From Home
• Entry Level – No Insurance Experience Required
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• No Lead Purchasing Required
• Weekly Commission Pay + Performance Bonuses
• Flexible Scheduling
• Renewal & Residual Income Opportunities
• One-on-One Training & Mentorship
• Leadership & Career Advancement Opportunities

What You’ll Do

As a Member Onboarding Representative , you’ll help create a positive experience from the initial benefit consultation through enrollment and ongoing service.

Welcome & Support Members

• Connect with clients through scheduled Zoom and phone appointments
• Work with individuals and families who have requested information about available benefits
• Create a friendly, professional virtual experience
• Ask questions to understand each client’s needs and priorities
• Answer questions clearly and professionally
• Build trust through active listening, communication, and reliable follow-up
• Maintain accurate digital client records and documentation
• Develop long-term relationships through consistent service

Benefits Education & Enrollment

Once properly licensed, you’ll:

• Explain available life, accident, and supplemental health insurance options
• Help clients understand coverage features and available choices
• Identify individual and family financial protection needs
• Provide needs-based benefit recommendations
• Guide eligible clients through applications and enrollment
• Assist with beneficiary information and required documentation
• Help clients understand the coverage they select
• Provide continued service following enrollment

Qualified Client Opportunities – No Traditional Cold Calling

Rather than spending your day searching for prospects, representatives connect with qualified client opportunities, including individuals and families who have requested information regarding available benefits .

This allows you to focus on:

• Scheduled virtual appointments
• Member onboarding
• Benefits education
• Needs-based conversations
• Enrollment assistance
• Relationship building
• Follow-up and ongoing client service

No lead purchasing is required.

100% Work From Home

Build your career from home while remaining connected to clients, mentors, teammates, and leadership through a modern virtual environment.

You’ll have access to:

• Virtual client appointments
• Online training and coaching
• Remote team meetings
• Digital business systems
• Virtual mentorship and support
• No daily commute

Remote work also requires self-motivation, organization, accountability, and dependable follow-through .

Flexible Scheduling

Create greater flexibility in your workday while maintaining the consistency and availability necessary to serve clients and achieve your professional goals.

This opportunity can be a strong fit for individuals who value independence but also appreciate structured training, mentorship, accountability, and team support .

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity—not an hourly or salaried customer service position .

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives as applicable
• Recognition and achievement incentives
• Additional performance-based rewards

There is no predetermined cap on commission-based production; however, earnings are directly tied to individual activity, production, consistency, and results .