Member Service Representative

Company Description SOFTITE COMMUNITY FEDERAL CREDIT UNION is a not-for-profit financial cooperative headquartered in Martins Ferry, Ohio, with additional branches in St. Clairsville and Mingo Junction. The credit union serves individuals and businesses in Belmont, Jefferson, and Harrison Counties who live, work, worship, or attend school in these communities. As a community-focused institution, SOFTITE COMMUNITY FEDERAL CREDIT UNION is dedicated to providing accessible financial services, personalized member support, and a welcoming environment for all eligible members.

Role Description The Member Service Representative is a full-time, on-site role based in Mingo Junction, OH. This position is responsible for assisting members with account inquiries, opening and maintaining accounts, processing transactions such as deposits, withdrawals, and loan payments, and explaining credit union products and services. The role includes answering phone calls and responding to in-person questions in a professional and courteous manner, resolving member issues, and escalating complex matters when needed. The Member Service Representative will also verify member information, maintain accurate records, use computer systems and software to complete daily tasks, and uphold compliance with credit union policies and regulatory requirements. Collaboration with colleagues to support branch goals and deliver consistent, high-quality member service is an important part of the role.

Full time employees receive an exceptional benefit package as part of their compensation. The Credit Union provides paid Health, Life, Dental, and Vision insurance. Paid time off and sick time. A contribution to a Roth IRA is also contributed by the Credit Union.

Qualifications

• Candidates should possess strong Customer Service and Communication skills to interact effectively with members and colleagues.
• Candidates should demonstrate professional Phone Etiquette and the ability to manage member inquiries across multiple channels.
• Candidates should have solid Computer Literacy, including comfort with basic office software and financial systems.
• Candidates should have a foundational understanding of Finance or banking concepts to explain products and process transactions accurately.
• Attention to detail, reliability, and the ability to follow procedures and regulatory guidelines.
• High school diploma or equivalent; prior experience in banking, finance, or retail customer service is beneficial, not required.
• Ability to work on-site in Mingo Junction, OH, in a team-oriented environment and maintain confidentiality of member information.