Member Service Representative II - Remote
| Full-Time | Remote - Must live outside Houston
We are hiring an experienced Member Service Representative II to join a busy Contact Center. This role provides phone, email, and chat support to members while resolving account questions and delivering excellent customer service.
What You'll Do
- Handle high-volume inbound member calls and inquiries
- Resolve account questions, complaints, and service issues
- Process transfers, loan payments, and account maintenance
- Assist members with online/mobile banking and other digital services
- Document customer interactions and elevate complex issues when needed
- Identify opportunities to recommend products and services
What We're Looking For
- 3+ years of high-volume call center/customer service experience required
- High School Diploma or equivalent
- Excellent communication and problem-solving skills
- Comfortable working with computers and multiple systems
- Professional, patient, and customer-focused
Schedule
Full-time, hourly position
Shifts between 8:00 AM - 6:00 PM CST
Some weekends and overtime may be required
Saturday training may be required
Important
Candidates must live outside the Houston area
#J-18808-LjbffrMember Service Representative II - Remote in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.