Member Service Representative I/Teller

Member Service Representative (Teller)Do you thrive on empowering people in their financial journey? Are you motivated by meaningful conversations, thoughtful problem-solving, and creating a great member experience? Members First Credit Union is seeking a Member Service Representative (teller) at our Jenison Branch in Grand Rapids. Join our team and help us create thriving communities!We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life.

Come join us to help create thriving communities!The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.Essential DutiesMFCU is looking for a Member Service Representative who is Trustworthy, Caring, and Enthusiastic in receiving and processing MFCU member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactionsThis position is an in branch/office role, must be available to work 8 a.m.

to 5 p.m. M-F, Saturday business hours as scheduled, and some outside of normal working hours for meetings and/or education/trainingsSuccessfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1.Duties and ResponsibilitiesThe following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutionsRemind delinquent members that their payments are dueMaintain Sales and Service Performance ExpectationsProcess member's cash and check transactions, to include deposits, withdrawals, check cashing and loan payments. Inputs CTR information electronically and sends the CTRs to BSA Compliance OfficerHandle inquiries on member's accounts, statements, and histories.Process check orders as neededSell Visa Gift and Travel Cards and cashier's checks/money orders.Collect any fees as required for services.Answer phones and handle inquires.Process mail as neededAssist other departments with clerical duties as required.Participate and engage in monthly developmental coachingGeneral Sales ExpectationsBuild relationships with current and new members. Offer products and services that will help improve their financial wellbeing.Actively participate in Credit Union initiatives, promotions, and achieve assigned financial service goalsAssist with the onboarding process that continues to build relationship with new members.OtherAttend education functions/ Community Difference Projects (CDP)Other duties that may be assigned from time to time.Qualifications and ExpectationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the expectations of the person performing this job.Strive to exceed credit union, department, and personal goalsTeam orientedHighly organizedProduces accurate work resultsReadily keeps others adequately informedPresents a professional imageMaintains a high level of knowledge about credit union philosophy, products and servicesCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.Physical RequirementsAbility to move or transport up to 25 pounds.Able to remain stationary for 2-4 hours at a time.Work EnvironmentMust maintain a neat and orderly work area.Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.Education and ExperienceMinimum high school graduate or equivalent.Experience operating a personal computerAbility to communicate with members and other staff – clearly and conciselyGood working knowledge of all credit union products and serviceSkills in Microsoft Word, Excel, and OutlookKnowledge of, or the ability to learn Credit Union systems, products, services, and procedures*Education and experience requirements may be waived for Co-Op students.QualificationsEducationRequiredHigh School or better.ExperienceRequiredWorking knowledge of credit union products and servicesEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.