Providing strategic guidance to member colleges and universities, the full-time remote Member Relations Manager will serve as the primary contact for assigned institutions, advising on best practices and ensuring a smooth application experience throughout the year. Key responsibilities Advise assigned member colleges on utilizing Common App to achieve their strategic goals Share industry trends, member-specific statistics, and best practices to enhance member experience Manage a portfolio of institutions, ensuring effective communication and support throughout the application year Required qualifications Bachelor's degree or higher from a four-year college or university, or equivalent experience 2-4 years of customer/member service experience, preferably in higher education Willingness to travel for twice annual retreats Working knowledge of Google Suite and familiarity with Salesforce and Acuity Scheduling Ability to present information effectively and build rapport with diverse stakeholders