Member Outreach Specialist

To engage and activate members in various health programs, the part-time hourly Member Outreach Specialist will perform outbound calls, provide follow-up support, and document interactions while working remotely within the Pacific Time Zone. Key responsibilities Conduct outbound calls to promote member participation in health programs and services Document information obtained from members and follow up as necessary Utilize exceptional customer service and motivational interviewing techniques to engage members Required qualifications High school diploma or equivalent required; associate's or college degree preferred Two years of related work experience in healthcare, customer service, telemarketing, or sales required One year of experience in a call center required Experience with computers, including Microsoft Word, Outlook, and Excel, required Experience working with Medicare, Medicaid, or Special Needs populations preferred