Member Intake Specialist

To support prospective community members in their journey into care, the part-time Member Intake Specialist will manage member engagement, insurance verification, and scheduling, working three 8-hour shifts each Saturday, Sunday, and Monday. Key responsibilities Guide prospective members through the intake and scheduling process while building trust and providing compassionate support Verify insurance eligibility and explain benefits, ensuring accurate documentation and resolving discrepancies Utilize scheduling platforms to coordinate appointments and maintain accurate member records in compliance with organizational standards Required qualifications 2-4 years of experience in customer service, healthcare administration, or scheduling Previous experience in behavioral health or medical scheduling preferred Familiarity with electronic medical records (EMRs) and CRM systems Strong organizational skills and ability to manage multiple priorities in a fast-paced environment Compassionate and empathetic demeanor with the ability to communicate complex topics simply