Connecting individuals to essential addiction and mental health care, the part-time Member Intake Specialist will serve as the first point of contact for prospective members, guiding them through the intake process and advocating for care options in a fast-paced, remote environment. Key responsibilities Serve as the initial contact for prospective members through various communication channels, including phone calls and web submissions Educate prospective members on the care model and address their needs, motivations, and barriers using a consultative sales approach Manage leads and referrals, ensuring timely follow-up and documentation of interactions in CRM and EMR systems Required qualifications Experience in healthcare, particularly in patient access, care coordination, or member engagement Strong sales mindset with a focus on outcomes, empathy, and ethical considerations Comfortable in a metrics-driven environment, utilizing data for improvement Tech-savvy with proficiency in CRM systems and scheduling tools Ability to thrive in a fast-paced setting while managing multiple leads simultaneously
Member Intake Specialist in workfromhome at Unknown Company
This position is listed as part time and able to be worked remotely.