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Member Experience Manager

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spring, tx • Posted 2 days ago
Onsite Full Time Management & Operations

Member Experience Manager

StretchZone - The Vintage

Health, Wellness & Fitness Professionals

Help People Move Better, Feel Better, and Live Better

At StretchZone, our mission is to improve the quality of life for as many people as possible through practitioner-assisted stretching.

We are looking for an energetic, positive, and people-focused Member Experience Manager who is passionate about health, wellness, and helping others reach their goals. This is more than a front desk or sales position—you will serve as a guide, educator, and relationship builder throughout our members’ wellness journey.

Benefits

  • Employee discounts
  • Opportunity for advancement

Compensation

$13 - $14.50 Per Hour DOE + Monthly Sales & Booking Commission(s)

What You’ll Do

Create an Exceptional Member Experience

  • Welcome every member and guest with enthusiasm and professionalism.
  • Build relationships that make every client feel valued and supported.
  • Manage scheduling, member communication, and resolve concerns.
  • Protect and enhance the positive culture of the studio.

Guide New Members

  • Conduct introductory stretch consultations and studio tours.
  • Educate guests on practitioner-assisted stretching.
  • Understand goals and recommend appropriate membership or packages.
  • Follow up with prospective members and build lasting relationships.

Drive Growth & Retention

  • Improve member retention through meaningful touch points.
  • Encourage referrals and community involvement.
  • Participate in local events and partnerships.
  • Support studio revenue and membership growth.

What Success Looks Like

  • Passion for helping others.
  • Strong communication and relationship-building skills.
  • Competitive, goal-oriented mindset.
  • Excellent organization and time management.
  • Ability to work in a fun, fast-paced team environment.

Qualifications

  • Experience in customer service, hospitality, fitness, wellness, or sales preferred.
  • Comfortable with phone outreach, networking, and educating clients.
  • Professional, positive, and self-motivated.

Compensation & Benefits

  • Competitive hourly pay $13.50 - $14.50 per hour DOE
  • Performance-based commissions and bonuses.
  • Paid training and ongoing education.
  • Career growth opportunities.
  • The ability to positively impact people’s lives every day.

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