Member Experience Manager

To enhance member satisfaction, the full-time remote Member Experience Manager will oversee daily operations, manage member cases, and lead a high-performing team focused on optimizing workflows and improving processes. Key responsibilities Manage daily operations and supervise member case management to ensure timely issue resolution Implement process improvements and best practices to enhance efficiency and member satisfaction Lead and develop team members through performance reviews, feedback, and training programs Required qualifications At least 5 years of experience in the healthcare industry, focusing on care coordination or member advocacy Minimum of 5 years of leadership experience in member service and case management within a healthcare setting An associate's degree or higher in business administration, management, or a related field, or equivalent experience Proven ability to thrive in a high-volume, fast-paced environment, with prior call center leadership experience preferred Strong analytical skills and proficiency in Microsoft Office Applications