Member Experience Leader — Retention & Service Excellence

Eosfitness is seeking a Customer Experience Manager in Encinitas, CA, to lead initiatives that enhance customer satisfaction and engagement. You will be responsible for resolving member concerns, monitoring satisfaction trends, and collaborating with staff to ensure a supportive environment.

The ideal candidate has proven leadership in customer service, excellent communication skills, and a background in the fitness or hospitality industry. The role includes a starting pay range of $19.90 to $21.90 USD per hour and various benefits.