Member Experience Leader - Gym Front Desk & Retention

EōS Fitness is opening a new gym and seeks a dynamic Member Experience Manager to lead front desk staff and deliver best-in-class service. You will address member concerns, resolve billing questions, and drive retention while collaborating with department managers to ensure a clean, friendly facility and strong member engagement.

The role emphasizes training, coaching, and maintaining alignment with core values as you support operations and member experience across the gym.