Member Experience Leader: Elevate Service & Retention

EōS Fitness in Sugar Land, Texas is seeking a customer-focused leader to develop and enhance the member experience. This role involves serving as the first contact for member concerns while leading a team to maintain high retention rates through proactive engagement strategies.

The ideal candidate will possess proven experience in customer service or front-line leadership, particularly in the fitness or hospitality industries. Responsibilities also include monitoring member satisfaction trends, ensuring cleanliness, and embodying EōS’s core values in all interactions.