Member Experience Lead: Retention & Service

EōS Fitness in New York is seeking a dynamic Member Experience Manager to deliver best-in-class service to members and guests. You will train front desk staff, resolve billing issues, and drive member satisfaction while upholding the gym’s core values.

Lead initiatives to improve retention, monitor member feedback, and collaborate with department managers to maintain a clean, welcoming, and high-performing facility. This is a full-time on-site role with opportunities for professional development.