Member Experience Lead - Gym Retention & Service

EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service. This role will train and motivate front desk staff, ensure a clean, friendly gym, and partner with department managers to drive retention and satisfaction.

Responsibilities include addressing member concerns promptly, resolving billing questions, and implementing engagement strategies to enhance the overall experience at a new gym opening.