Member Experience Lead: Gym Guest Services

EōS Fitness is opening a new Las Vegas gym and seeks a dynamic Member Experience Manager to lead front desk operations and deliver best-in-class service. You will train and motivate staff, resolve member concerns, manage billing questions, and partner with department managers to ensure a welcoming, well-maintained facility that drives retention and satisfaction.

Responsibilities include monitoring feedback, engaging members, and contributing to online reputation management while upholding our