Member Experience Lead - Front Desk & Retention

Eosfitness is looking for a dynamic Member Experience Manager to ensure a best-in-class experience for members and guests. This role will focus on delivering exceptional customer service, addressing member concerns, and training front desk staff to maintain a clean and welcoming environment.

The ideal candidate will possess strong leadership skills and a background in customer service or front-line leadership, preferably in the fitness sector. Competencies include effective communication, problem-solving, and proficiency in fitness management software.